Customer Relationship Manager

JOB DESCRIPTION:

• Customer relationship managers direct and supervise the operations of customer relationship teams.

• Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage

• Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards

• Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities

• Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing

• Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services

• Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems

• Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service

• Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs

• Establish work objectives and implement strategies effective for realizing set goals

• Ensure customers receive value for products purchased by facilitating a consumer-focused organizational structure

• Organize campaigns to create product awareness, increase customer base and generate returns

• Carry out research to discover new techniques for customer relationship management

• Travel to various locations to solidify the relationship between a company and its client

• Keep record of all customer information, requirements, and preferences

• Analyze customer behavior using data mining tools in spreadsheet programs

• Follow up on customers to ensure they are satisfied with product/service received.