Customer Relationship Manager

Full-time
Hyderabad
Posted 1 year ago

JOB DESCRIPTION:

  • Customer relationship managers direct and supervise the operations of customer relationship teams.
  • Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage
  • Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards
  • Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities
  • Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing
  • Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
  • Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems
  • Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service
  • Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs
  • Establish work objectives and implement strategies effective for realizing set goals
  • Ensure customers receive value for products purchased by facilitating a consumer-focused organizational structure
  • Organize campaigns to create product awareness, increase customer base and generate returns
  • Carry out research to discover new techniques for customer relationship management
  • Travel to various locations to solidify the relationship between a company and its client
  • Keep record of all customer information, requirements, and preferences
  • Analyze customer behavior using data mining tools in spreadsheet programs
  • Follow up on customers to ensure they are satisfied with product/service received.

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